Before you come
This is an outdoor experience on natural terrain. You'll find the practical details below, including timing, transport, physical requirements and booking conditions. If you're unsure about anything, tell us about your group and we'll help.
Why is it called Los 7 Cenotes if the experience visits two?
Los 7 Cenotes takes its name from the land and the cenotes that shape it. Today’s experience brings you into two of its most remarkable environments: the open, crystalline waters of Mariposa Azul and the hidden underground world of El Inframundo. Together, they reveal two completely different sides of the reserve.
What is Los 7 Cenotes?
A reservation-only cenote experience in the Yucatán jungle, around 1.5 hours from Mérida. Each visit includes a guided jungle route and two contrasting cenotes. No more than two groups visit each day.
How do I choose an experience?
You do not need to choose before contacting us. Start with half day or full day, then small group or private. On small-group experiences, your party joins other guests for the activities. Private experiences reserve the activities and dining for your party, although other guests may be elsewhere on the hacienda. Tell us your date and party size and we'll recommend the best fit.
How long does the experience last?
Half-day experiences usually run from 10 AM to around 2 PM. Full-day experiences begin around 10 AM and normally finish between 4 and 5 PM. Your exact arrival time is confirmed with your reservation.
How far is it from Mérida?
The drive takes approximately 1.5 hours. Transportation is not included. You can drive yourself using the directions provided after booking, or ask us to arrange transportation for an additional fee.
What's included in the price?
Every experience includes bilingual guides, flotation vests, purified water, basic first aid, and guided access to both cenotes. Most include bicycles and helmets; the walking experiences do not. Full-day options include a traditional Yucatecan meal. Drinks and sensory moments vary by experience.
What is not included?
Transportation, breakfast, gratuities and VAT are not included in the displayed price. The 18-metre jump is included only with Reflejo Mágico and depends on weather and safe operating conditions.
Is it suitable for children or non-swimmers?
Most experiences are designed for guests ages 8-65. Flotation vests are provided, and guides enter the water with you. Swimming, cycling, and jumping are optional, but following the guides' safety instructions is required. The underground cenote is completely dark, with the guide carrying the flashlight. Children aged seven or younger who do not participate must remain with an adult from your group. Tell us about everyone coming so we can recommend the safest fit.
What if someone does not want to cycle?
If someone in your group doesn't want to ride a bicycle, that's fine. They can travel between the cenotes in the support vehicle or follow by car, and we also have experiences without bicycles. If you do cycle, the maximum rider weight is 110 kg and maximum height is 1.80 metres.
What if it rains?
Experiences continue in sunshine, cloud, and light rain. Activities are suspended when hurricane or cyclone alerts are active or electrical storms make conditions unsafe.
How do reservation and payment work?
For standard dates, a 50% deposit confirms the reservation, with the remaining balance due seven days before your visit. Reservations made within 48 hours require full payment. Easter, July, August, December, and January must be booked at least 30 days ahead and paid in full. December 25 and January 1 are charged at twice the standard rate. Confirmed payments are non-refundable. We accept bank transfers and PayPal.
Can I visit without a reservation?
No. Visits must be reserved in advance because the experience is prepared before your group arrives. The property is not open as a general public swimming attraction.