Before you come
A little planning helps you enjoy the day. Find details on timing, transport, and the natural terrain below. Tell us about your group’s ages and comfort with swimming or cycling, and we’ll help you choose.
What is Los 7 Cenotes?
Los 7 Cenotes is a private reserve at Hacienda San Gerónimo, around 1.5 hours from Mérida. Our guided tours explore a jungle route and two contrasting cenotes: Mariposa Azul and El Inframundo. We welcome no more than two groups a day, by reservation only. Choose a private tour for activities and dining reserved for your group, or join a shared experience.
How do I choose an experience?
You don’t need to choose before contacting us. For a private full day, start with Azul Profundo or Reflejo Mágico. Both reserve the cenote activities and dining for your group, although other guests may be elsewhere on the hacienda. Shared experiences offer half-day and full-day options with other guests. Send us your preferred date, group size, and any questions; we’ll recommend a fit and explain the price and availability.
How long does the experience last?
Half-day experiences usually run from 10 AM to around 2 PM. Full-day experiences normally finish between 4 and 5 PM; Azul Profundo and Reflejo Mágico start at 11 AM, while the others usually start at 10 AM. We confirm your exact arrival time with your reservation.
How far is it from Mérida?
We are in Sotuta, Yucatán, about 1.5 hours from Mérida and 10 minutes from the reference point on the map below. You need your own transportation; we send arrival instructions with your reservation.
View the reference point on Google Maps
What's included in the price?
Every experience includes bilingual guides, flotation vests, purified water, basic first aid, and guided access to both cenotes. Most include bicycles and helmets; the walking experiences do not. Full-day options include a traditional Yucatecan meal. Drinks and sensory moments vary by experience.
What is not included?
Prices exclude VAT, transportation, breakfast and tips. The Nachi Cocom jump and Leap of Faith are excluded unless your chosen experience explicitly includes them. Reflejo Mágico includes the 18-metre jump, subject to weather and safe conditions. See each experience for its meal and activity inclusions.
Nachi Cocom weight limits: 20–100 kg.
Is it suitable for children or non-swimmers?
Most experiences are for ages 8–65; Alma de Agua is for ages 18–65 and Reflejo Mágico for ages 13–65. Flotation vests are provided and guides accompany you in the water; swimming and jumping are optional. The cavern is dark, with only the guide carrying a flashlight. Tell us in advance about children aged seven or younger. If they do not enter the cavern, they must stay in the garden with an adult from their family. Everyone must follow the guides’ safety instructions.
What if someone does not want to cycle?
Bicycle limits are 100 kg and 2 metres maximum height. If you prefer not to cycle, you can use the support vehicle or your own car on the paved route. Agua is a walking experience without bicycles.
Our bicycles do not have child seats. Young children can travel in the support vehicle or your family’s car.
Why is it called Los 7 Cenotes if the experience visits two?
Los 7 Cenotes takes its name from the land and the cenotes that shape it. Today’s experience brings you into two of its most remarkable environments: the open, crystalline waters of Mariposa Azul and the hidden underground world of El Inframundo. Together, they reveal two completely different sides of the reserve.
What if it rains?
Visits go ahead in sunshine, cloudy weather and light rain, with activities adapted as needed. Activities are suspended for hurricane or cyclone alerts in Sotuta and during electrical storms.
Water colour and clarity change with the seasons. Cenotes may be darker or cloudier during the rainy season, especially after tropical storms or hurricanes. Mosquitoes and horseflies are part of the natural setting.
How do reservation and payment work?
- Standard dates: a 50% deposit confirms your reservation. The remaining 50% is due seven business days before your visit.
- Less than 48 hours before the visit: 100% payment is required to book.
- Holy Week, Easter, July, August, December and January: 100% payment is required to confirm. We recommend booking at least 30 days ahead, subject to availability.
- December 25 and January 1: twice the usual rate, with 100% payment in advance.
We accept bank transfers and PayPal. Before your visit, complete a questionnaire for every guest so we can prepare the experience. Make sure all group information is accurate.
Can I visit without a reservation?
No. Visits must be reserved in advance because the experience is prepared before your group arrives. The property is not open as a general public swimming attraction.
What physical requirements should we consider?
The reserve has rustic, uneven natural terrain and experiences require good physical condition. Visits are not recommended during pregnancy. There are no adapted facilities for older visitors or guests with disabilities. Tell us about any mobility or access needs before booking so we can discuss suitability.
Every visitor must have a signed liability waiver to enter the reserve.
Can I cancel or change my date?
Please share these cancellation policies with your whole group before confirming a date:
- Payments are non-refundable if you cancel. Your booking reserves that time for your group, preventing us from accepting another group in the same slot.
- Date changes are not available. Each visit is prepared by reservation; we are not a public walk-in attraction.
- If the information supplied about your group is inaccurate, we reserve the right to cancel the service without a refund.
Can we personalize our experience?
Yes. Ask us about a different schedule, a shorter visit, a single cenote or sensory activities suited to your group. We’ll prepare a proposal around your interests and needs.